Supplier reviews
Avis sits in the mainstream-to-premium end of the market and tends to attract renters who want a recognisable brand, solid airport coverage, and less uncertainty than the very cheapest operators. In many markets, Avis is strongest for business travel, one-way rentals, and straightforward airport pickups where process matters more than squeezing every euro out of the rate. The weak spots are also familiar: some locations feel corporate and efficient, while others lean hard on upgrades, ancillary products, or strict return admin. Our view is that Avis is usually a sensible shortlisting brand, but not a blind-book brand. Check the reviews below for location-specific patterns on queues, deposit handling, and whether the higher headline price actually buys a smoother experience at the counter.
4.0
Great
25 reviews
Ingrid Svensson
16 Mar 2026
Collected from the V&A Waterfront Avis branch. Brand-new Toyota, comprehensive insurance, friendly staff who gave genuine driving tips for the Garden Route.
Business S.
5 Mar 2026
Collected for a business trip and the experience matched the Singapore efficiency standard. BMW 5 Series was pristine, paperwork took 12 minutes, and the in-car GPS knew every shortcut.
Adam Kowalczyk
1 Mar 2026
Picked up from the Avis branch near Town Hall station. Compact SUV, full tank, quick paperwork. Insurance was expensive but the process itself was painless.
Ben P.
19 Feb 2026
ZTL zones are the real enemy, not the rental company. Avis staff warned us clearly about restricted areas. Car was fine, return was smooth.
Paul L.
14 Jan 2026
Staff were transparent about fuel, expressway tolls and deposit holds, yet the handover involved so much stamping and photocopying that it felt like checking into a border crossing, not a rental desk.
Mark A.
10 Jan 2026
We reserved a compact SUV and got a small hatch instead, with a partial refund offered but little sympathy for the luggage puzzle it created.
Safari B.
8 Jan 2026
Staff gave real advice about driving to safari lodges. The VW Tiguan handled dirt roads well. Comprehensive insurance recommended.
Ryan S.
5 Jan 2026
The proximity to the famous In-N-Out is a bonus, but the real win was a seamless midnight pickup when our flight was delayed. Staff didn't even blink at the late arrival.
Ahmed D.
5 Dec 2025
The BMW was spotless and pickup took 15 minutes. Staff knew Dubai roads and warned about Salik toll gates.
Taj T.
22 Nov 2025
Hired with driver for the day. Worth it for Indian traffic. Self-driving is possible but stressful. Vehicle was clean.
HongKong I.
5 Nov 2025
Picking up at HKG for a Lantau trip. The Mercedes handled narrow roads fine. Parking in HK is brutal — staff warned clearly.
Queensland T.
31 Oct 2025
Heading to Noosa and the staff recommended the right car for the coast drive. The Mazda CX-5 had excellent AC for Queensland heat. Return before the morning rush was seamless.
Scots T.
22 Oct 2025
Picking up for a Highlands road trip, staff gave real advice about single-track roads. The Skoda Octavia diesel was perfect for the miles. Return near the terminal was easy.
Barcelona D.
18 Oct 2025
Quick pickup and the Seat León was perfect for Costa Brava. Staff warned about Barcelona parking zones.
Mark F.
6 Oct 2025
Rain was expected and the car came with good wipers and all-weather tyres. Staff warned about the bridge tolls and gave route suggestions. Professional and efficient.
Emma Hoffman
25 Sept 2025
The pickup was efficient enough but our Mitsubishi ASX clearly spent its life in the Queensland sun — faded interior plastics and a faint mildew smell that never quite aired out.
Canal D.
15 Sept 2025
Central location near Leidseplein. Compact Fiat was essential for Amsterdam parking garages. Skip the airport surcharge.
Dave S.
10 Sept 2025
International brand consistency with local driving chaos. The Toyota Avanza was well-maintained, and staff gave realistic traffic estimates. Bring patience for the roads.
Melb T.
9 Sept 2025
Consistent Avis experience — the Toyota RAV4 was clean, return process explained clearly, and no surprises on the final bill. Nothing flashy, just reliable.
Vince V.
4 Sept 2025
The rental center process was chaotic but Avis moved the line efficiently. Our Chrysler 300 was perfect for the Vegas arrival vibe. Valet-friendly size for hotel returns.
Prairie R.
31 Aug 2025
Flat roads, straightforward pickup, and honest advice about highway speeds. The Chevrolet Cruze was basic but reliable. Staff didn't push any extras, just got us on the road.
Priya S.
17 Aug 2025
The rental facility is massive and the queue moved steadily if not quickly. Our Ford Edge was well-maintained and the staff patiently answered every question from confused tourists.
Emma Crawford
5 Aug 2025
Queenstown roads demand confidence and our Subaru Outback was up to the task. Staff gave real advice about driving in winter conditions. Worth the premium over budget brands.
Thomas L.
19 Jun 2025
I was honestly dreading the car rental process at Sydney Airport, having waited over an hour with other companies before, but this experience with Avis was a total breeze. We arrived at the desk around 9 AM on a Friday, and there was literally no queue. The staff member was efficient and friendly, getting us on our way in under ten minutes. I appreciated that they didn't aggressively push the insurance upsell, which can be really frustrating when you just want to get moving. We were given a nearly new Toyota Corolla that was spotless inside and out. The pricing was exactly what we booked online with no hidden surprises. It completely changed my perception of airport rentals. For a hassle-free start to a weekend break, I can't recommend them enough.
Norway W.
15 Jan 2025
Winter tyres included at no extra cost. Staff knew every mountain pass route. The Toyota Corolla handled snow perfectly.