Supplier reviews
Hertz is one of the easiest global car hire brands to recognise, but the real question is how often that familiarity translates into a smooth pickup. In Europe, the Balkans, the Middle East, and the US, Hertz usually offers a broad airport network, predictable fleet standards, and decent availability for business travellers and families. The trade-off is that pricing is not always the cheapest, and local desk quality still matters more than the logo above the counter. Our view: Hertz is usually a safer choice when you care more about process than rock-bottom price. Read the reviews below to see where Hertz gets the basics right, where staffing slips, and whether the premium over cheaper rivals is justified in the locations that matter for your trip.
4.1
Great
89 reviews
Paulo Santos
1 Apr 2026
Flight landed close to midnight and I half expected problems, but they still had everything sorted. Keys in about 12 minutes, car clean, no drama. Good start.
George Dean
18 Mar 2026
I rented from Hertz at Lisbon Airport for a quick business trip. The location is convenient—just a short walk from the arrivals hall—and the queue moved reasonably fast since I arrived mid-morning. The car itself, a VW Golf, was clean inside and out, which I appreciated. However, the service felt purely transactional and cold. The agent was clearly unhappy when I declined the additional Super Cover and spent a solid five minutes trying to upsell me, warning about 'common scratches' on Portuguese roads. It felt like unnecessary pressure. I stood my ground, but it left a sour note on an otherwise average experience. The deposit hold was high but released promptly after return. It gets the job done, but don't expect a warm welcome.
Daniel O'Brien
7 Mar 2026
Picking up a car in Manhattan is a special kind of madness. Hertz was organised but the garage exit during rush hour cost us 40 minutes. Car itself was great.
Frequent F.
4 Mar 2026
Hertz city branch pickup was fine. Car was decent. But the one-way fee to the airport on return was buried in the small print. Always read the full terms in Thailand.
Emma W.
28 Feb 2026
City centre pickup on the European side. Roads are intense but manageable once you leave the centre. Hertz staff were professional, extras were pushed hard.
Evie Clarke
25 Feb 2026
I rented from Hertz at Split Airport for a week of solo travel along the coast. The process was pretty smooth overall. I had a reservation for 9 AM, and there was a short queue, but I was at the counter within ten minutes. The agent did try to upsell me on their super insurance, which I declined since my credit card covers it, and they didn't push back or make it awkward. I received a VW Polo which was perfect for the narrow coastal roads—clean and with a full tank. The hold on my credit card was exactly what was quoted. A solid, reliable experience without any nasty surprises.
Chris Anderson
15 Feb 2026
Sydney Airport rental pickup is usually chaos, but this was surprisingly organised. We were out in under 10 minutes and got a near-new Corolla hybrid. Cost around $286 for three days which felt fair enough.
Rachel Tan
14 Feb 2026
Everything worked perfectly. The Mercedes was immaculate, staff were efficient, and the return process at Changi was the easiest airport drop-off we've ever experienced.
Lucy Hart
7 Feb 2026
My partner and I rented from Hertz at Munich Airport last month for a week-long road trip to the Alps. The process was pretty smooth overall. We arrived at the counter around 9 AM and were pleasantly surprised that there wasn't much of a queue. The staff member was professional and efficient. As expected, they did try to upsell us on the full coverage insurance, but a polite decline was all it took to move on—no hard sell tactics which I appreciated. We booked an intermediate sedan and received a VW Passat with low mileage. The car was clean inside and out, and drove perfectly for the entire journey. Returning the vehicle was just as easy, taking only a few minutes. If you're looking for a reliable option at this airport, Hertz is a solid bet. I'd use them again.
Sarah K.
3 Feb 2026
The Hertz branch near NDK was organised and efficient. Fuel policy was full-to-full, which kept the return stress-free.
Samuel Gray
29 Jan 2026
Sarajevo, Bosnia and Herzegovina
Not many car hire options in Sarajevo but Hertz delivered. Small Peugeot, clean, drove well on the mountain roads. Return process took literally 3 minutes.
Travel H.
27 Jan 2026
Shuttle wait plus paperwork still totalled 28 minutes, but that counts as efficient here, and the Chevy Malibu was cleaner than many rivals manage after red-eye arrivals.
Paulo Santos
26 Jan 2026
Flight landed close to midnight and I half expected problems, but they still had everything sorted. Keys in about 12 minutes, car clean, no drama. Good start.
East C.
25 Jan 2026
One-way rental to Boston and Hertz handled it efficiently. The Toyota Prius was perfect for NYC streets and highway fuel economy. Deposit was reasonable for a one-way.
Charlie Lewis
15 Jan 2026
Arrived late evening and the Hertz desk was still open. Car was clean, no hidden charges. Would definitely use again for our next Croatian holiday.
Ben P.
8 Jan 2026
Pickup was under 12 minutes and the Nissan X-Trail was fresh, yet a later dispute over an already-marked wheel scuff showed why a full video at DXB still matters.
Paul L.
8 Jan 2026
The lot is easy to find, the Toyota Corolla hybrid was nearly new, and staff handled child-seat fitting faster than most airport desks manage a credit-card swipe.
Ahmed Hassan
5 Jan 2026
The counter was brisk and the Chevrolet Aveo acceptable, but the usual Mexico insurance theatre was fully switched on, with staff warning darkly about liability until you stood firm.
Marta D.
26 Dec 2025
Our wait hit 42 minutes after a bank of regional arrivals, but the Honda City was clean, air-conditioning icy, and the contract did at least spell out the THB excess clearly.
Sienna Cox
25 Dec 2025
I picked up my rental from Hertz at Tivat Airport late in the afternoon. There was a bit of a queue, but the staff member handled it efficiently and I was at the counter within fifteen minutes. As a solo traveller, I appreciated that they didn't try to aggressively upsell me on extra insurance, though I did note the hold deposit amount was clearly explained before we finalized everything. I was given a VW Polo which was perfect for navigating the winding roads along the coast. The car was clean and matched the class I booked online. It wasn't a lightning-fast process, but the service was professional and the car was reliable. Overall, a solid choice for exploring Montenegro.
Claire D.
22 Dec 2025
The rental center is a trek but once there, everything was efficient. Our Citroën C3 handled Paris streets well and the staff didn't oversell the insurance.
Lisa Chen
20 Dec 2025
Was bracing for chaos because Fiumicino can be a circus, but Hertz were surprisingly switched on. We even got a hybrid upgrade which helped a lot driving up toward Umbria. No weird charges afterwards either.
Mike M.
20 Dec 2025
Picking up during a snow event, and the team had winter tyres ready without asking. The process was fast and the Kia Sportage handled Ontario conditions without issue.
Lena R.
16 Dec 2025
The queue moved well enough, but our VW Golf had 46,000km and a tired cabin smell, reminding you that German efficiency does not always equal showroom condition.
NewZealand N.
15 Dec 2025
Quick pickup, the Camry was nearly new. Staff gave real advice about Auckland traffic timing. Recommended.
Ahmed Hassan
15 Dec 2025
Late arrivals can meet thin staffing and long waits; ours stretched to 40 minutes before a perfectly acceptable but hardly exciting Kia Ceed appeared.
Northern T.
15 Dec 2025
Staff explained the MTR alternative but we needed a car for rural HK. The compact was perfect for village roads.
Henry Stone
14 Dec 2025
We rented from Hertz at Athens airport for a week-long road trip around the Peloponnese with friends. Honestly, I was expecting a bit of a hassle given how busy airports usually are, but the process was surprisingly smooth. We arrived at the counter around midday and there was no queue at all. The staff member—think his name was Dimitris—was efficient and friendly. He didn't push the extra insurance on us too hard, which I really appreciated. We had booked a compact SUV and got a nearly new Toyota Corolla Cross, which was perfect for the mountain roads. The car was clean and exactly what we needed. It made the start of our holiday completely stress-free. I’d definitely use this location again.
Sarah B.
7 Dec 2025
Convertible Mustang was the obvious choice and Hertz delivered. Staff warned about hotel parking rates in South Beach which saved us significant money. Worth the premium.
Daniel Moore
5 Dec 2025
We chose Hertz at Rome Fiumicino for our family holiday because we've used them before and trusted the brand. However, the experience was pretty mixed. The biggest issue was the wait time. After a long flight with two tired kids, standing in line for nearly 45 minutes to reach the counter was exhausting. It seemed like they were understaffed for the volume of arrivals. On the positive side, the staff member was polite enough and didn't aggressively push the extra insurance, which I appreciated. We were given a decent Volkswagen Tiguan that fit our luggage comfortably, and the car itself was clean and ran without issues for the entire week. If you can get past the slow queue at the start, the actual vehicle is fine, but be prepared for a tedious pickup process.
Paul L.
5 Dec 2025
Picked up from the city branch on Adelaide Street. Saved on airport surcharges and the car was identical to what we'd have gotten airside. Return before 8am was painless.
Cape T.
5 Dec 2025
Premium location with stunning views. The BMW handled Chapman's Peak beautifully. Staff gave Table Mountain parking tips.
Henry Stone
30 Nov 2025
Hertz at Athens Eleftherios Venizelos — car was clean and drove well but the queue took 45 minutes. Not great when you've just done a long flight. The car itself was fine though.
Adam Knight
28 Nov 2025
I rented from Hertz at Václav Havel Airport for a two-day business trip. The location is conveniently situated right in the arrivals hall, which saved me time. There was a short queue around 10 AM, but I was at the counter within ten minutes. The staff member did ask about upgrading my insurance, which I expected, but he accepted my 'no' immediately without the hard sell I've experienced at other European locations. I was given a Skoda Octavia, which was perfect for driving into the city center—clean interior and solid fuel economy. The return process was also seamless; the attendant checked the car over quickly and I was on my way to the terminal. A reliable choice for business travelers.
Singapore B.
28 Nov 2025
Premium location for business travellers. The Mercedes was immaculate. ERP card included and explained.
NewZealand W.
21 Nov 2025
Landed at 6am, on the road by 6:30. Staff were friendly, the Toyota Camry was nearly new, and they even recommended a breakfast spot nearby. Smoothest airport pickup in years.
Chris Anderson
20 Nov 2025
Sydney Airport rental pickup is usually chaos, but this was surprisingly organised. We were out in under 10 minutes and got a near-new Corolla hybrid. Cost around $286 for three days which felt fair enough.
Nordic D.
20 Nov 2025
Spotless Volvo, efficient pickup, and winter tyre advice was genuine. The deposit was reasonable for Scandinavia.
Stefan Mueller
19 Nov 2025
Everything worked like clockwork, the Volvo XC40 was pristine, and return was effortless. The deposit reflected Swiss cost levels, but the experience justified it.
Vietnam D.
15 Nov 2025
Vietnam driving is intense. Staff recommended routes to Delta. The Kia was clean but city driving requires patience.
Derek Tanaka
15 Nov 2025
The lei-scented marketing is real, but so are the Waikiki parking warnings. Staff were helpful about island driving tips and our Mustang convertible was perfect for the coastal roads.
Alex I.
13 Nov 2025
Even with two US arrivals landing close together, we waited only 20 minutes and collected a clean Skoda Octavia, with staff sensibly flagging that excess liability still sat above €2,000 on the basic package.
Lisa Chen
12 Nov 2025
Was bracing for chaos because Fiumicino can be a circus, but Hertz were surprisingly switched on. We even got a hybrid upgrade which helped a lot driving up toward Umbria. No weird charges afterwards either.
Patrick Flynn
12 Nov 2025
This is a dependable airport branch with sensible full-to-full rules, but the security hold was steep and the promised "similar or better" class turned out to be a very ordinary Fiat 500.
Tom A.
12 Nov 2025
We booked a compact automatic and received a larger manual crossover instead; staff apologised and adjusted the rate, but it still meant relearning parking plans for old-town garages.
Tim B.
11 Nov 2025
Our midday arrival met a 35-minute line and a Ford Focus with a few honest Roman scrapes, plus an awkward explanation that crossing into Switzerland would trigger an extra €65 fee.
Elena Volkov
9 Nov 2025
Japanese rental standards are next-level — the car was wrapped in protective covers, spotless interior, and full documentation. The GPS in English was usable but took patience to master.
Shanghai E.
8 Nov 2025
Pickup at PVG was organized. The Buick handled Shanghai expressways well. International driving permit essential.
Safari G.
28 Oct 2025
Premium pickup for Kruger trips. The VW Tiguan handled dirt roads. Comprehensive insurance recommended for SA.
Tobias Werner
26 Oct 2025
The operation is polished and multilingual, yet vehicles returning from island-port runs sometimes carry windscreen chips or bumper marks that should be logged before departure.
Klaus F.
22 Oct 2025
From landing to driving in 18 minutes. The BMW was showroom clean. Autobahn rules explained by staff who clearly drive themselves.
Alex I.
20 Oct 2025
Midweek collections are efficient and car prep is decent, but Friday-night arrivals can hit slow handovers, unclear upgrade offers and the odd mismatch between booked and delivered class.
Jacob Morris
15 Oct 2025
I usually stick with big names like Hertz for peace of mind, but my experience at Split Airport was genuinely frustrating. I arrived at the counter around 9 AM, expecting a quick pickup, but the queue was incredibly slow. It took nearly 45 minutes just to reach the booth. The staff member was polite enough but pushed the insurance upsell quite aggressively. I declined since my credit card covers me, but I was surprised to find an extra 'cleaning fee' and a vague administrative charge on my final invoice that wasn't mentioned clearly at the start. The car, a well-worn VW Golf, was fine, but the hidden costs definitely soured the trip. I won't be using Hertz here again.
Copenhagen D.
15 Oct 2025
The station pickup was seamless. Electric VW for city driving. Staff explained bike lane rules patiently.
India R.
15 Oct 2025
Staff recommended highway routes to Jaipur and Agra. The chauffeur option was explained. Self-driving is intense in India.
Dan W.
13 Oct 2025
The rental bus took forever but Hertz itself was organised. Ford Explorer was clean and the staff explained Illinois tolls correctly. Standard airport rental experience.
North P.
12 Oct 2025
Staff knew the region well. The compact handled Braga and Guimarães perfectly. Clear insurance terms.
Jasper V.
12 Oct 2025
The pickup was flawlessly organised, typical Dutch efficiency. Our Volvo was nearly new, but the deposit hold and insurance pitch were both aggressive for a country with such good roads.
Java E.
12 Oct 2025
Staff warned about Jakarta traffic timing. The Toyota Innova was perfect for family trips. International license essential.
Priya Sharma
11 Oct 2025
Pickup tends to run efficiently outside Saturday peaks, though a few cars show the usual island-hopping scuffs, so photo the bodywork before rolling out.
Matilda Shaw
10 Oct 2025
We rented from Hertz at Sydney Airport for a friends' road trip down the coast. The process was pretty efficient overall. We arrived at the counter around 9 AM on a Saturday and the queue moved quickly. The staff member did ask if we wanted to upgrade our insurance, which is standard, but he backed off immediately when we said no—no hard sell at all which was a relief. We got a Toyota Corolla which was clean and ran well for the whole week. The only reason I'm not giving 5 stars is that the car had a few minor scratches that we had to point out to avoid disputes later, but the staff noted them down without any fuss. Solid experience.
Jacob Morris
9 Oct 2025
We picked up our rental from Hertz at Sydney Airport around 9 AM on a Tuesday to start our honeymoon road trip. The process was relatively smooth, though the queue took about twenty minutes. The staff member at the counter did mention insurance options, but accepted our polite decline without any pressure, which we appreciated. We were given a Toyota Corolla that was clean and ran perfectly for our drive up the coast. The only reason I’m holding back a star is that the wait time was a bit longer than expected. Otherwise, a solid experience for a romantic getaway.
Daniel O'Brien
9 Oct 2025
The lot is close and the paperwork is manageable, though we saw mixed reports on washed-but-not-fully-clean interiors after peak summer turnarounds.
Manila T.
8 Oct 2025
Manila traffic is legendary and staff warned about EDSA timing. The Toyota Vios handled floods fine. Deposit was reasonable.
Svetlana Popova
7 Oct 2025
The team is less pushy than many rivals and pickup lines move well, but some vehicles feel a generation behind the marketing shots and phone-mount shortages are common.
Great W.
5 Oct 2025
International license required. Staff explained Chinese driving rules. The VW was clean and Great Wall parking tips were helpful.
Scarlett Mills
23 Sept 2025
We landed at Vienna airport for our family holiday and headed straight to the Hertz counter. It was surprisingly easy to find in the arrivals hall, and we were lucky enough to be served by a very professional agent named Thomas. There was absolutely no queue when we arrived around 10 AM, which was a relief after a long flight with the kids. Unlike some rental experiences I’ve had, there was no aggressive upselling for extra insurance, which I really appreciated. The car we booked—a Skoda Octavia wagon—was ready and waiting exactly as described. It was clean, spacious enough for our luggage, and perfect for the Autobahn. The whole pickup process took less than fifteen minutes. A hassle-free experience that set the tone for a great week in Austria.
Swedish A.
22 Sept 2025
Picked up for a Swedish road trip. The Volvo was showroom clean and staff explained congestion charges clearly.
Mia Hoffman
21 Sept 2025
Compact terminal, short queues, and surprisingly transparent fuel rules compared with bigger Adriatic summer hubs.
Goa R.
18 Sept 2025
Picked up for a Goa road trip start. Staff warned about monsoon conditions. The sedan was adequate for Indian highways.
Madrid D.
18 Sept 2025
Quick pickup and the SEAT León was perfect for Spanish roads. Staff gave real advice about Madrid parking.
Dani N.
15 Sept 2025
Pickups are usually calm and the car condition is acceptable, though return desk coordination can be sloppy during ski season and paperwork sometimes lags behind vehicle check-in.
WesternA E.
12 Sept 2025
Long drive to the Pinnacles and the Ford Everest handled it comfortably. Staff at Perth gave realistic timing estimates for WA distances. Deposit was high but everything else smooth.
Seoul D.
12 Sept 2025
Incheon pickup was seamless. The Hyundai Sonata was perfect for Korean highways. Navigation in English worked well.
South N.
12 Sept 2025
Picking up for a West Coast trip. The RAV4 handled all conditions. Staff warned about alpine passes.
Poland R.
10 Sept 2025
Staff recommended Kraków routes and explained Polish road rules. The Skoda was clean and perfect for central Europe.
Amalfi D.
8 Sept 2025
Staff warned about coastal parking and ZTL zones. The Fiat 500 was ideal for Positano's winding roads. Essential local knowledge.
Tom B.
6 Sept 2025
The rental car center is impressively organised and we were in our Tesla within 20 minutes of landing. The overnight fog meant an extra wipe-down, but staff had towels ready.
Queenstown A.
28 Aug 2025
The Subaru Outback was perfect for mountain roads. Staff gave ski field advice. Premium but worth it for NZ.
KualaLumpur D.
22 Aug 2025
KLIA pickup was fast. The Perodua was perfect for Malaysian roads. Toll card included and explained.
Venice M.
20 Aug 2025
Rental center is on the mainland. The VW Golf was perfect for Dolomites day trips. Parking at Mestre station recommended.
Thomas Hill
19 Aug 2025
I rented from Hertz at Kos Airport as a solo traveler, and it turned into a complete nightmare. The pickup process was relatively quick, but the problems started when I returned the vehicle. The staff member inspecting the car claimed he found a scratch on the rear bumper that I certainly didn't cause. Despite having taken photos upon collection, they argued that the mark was new and charged my credit card €400 for the damage excess without proper discussion. It felt like a total scam targeting tourists who wouldn't have the time to fight the charges. The car itself was fine, but the predatory attitude of the staff ruined my trip. I strongly advise caution and taking extensive video evidence if you have no choice but to use them.
Balkan E.
19 Aug 2025
Picked up right in town instead of heading back to the airport. Staff were relaxed, the Fiat 500 was perfect for narrow Greek streets, and return took five minutes.
Danube D.
18 Aug 2025
Staff warned about Hungarian vignette requirements. The Toyota was clean and return was hassle-free.
Cairns A.
15 Aug 2025
The SUV handled Atherton Tablelands well. Staff gave crocodile safety advice. Queensland rental done right.
Fjord E.
12 Aug 2025
The Tesla Model Y was perfect for Norwegian roads. Charging network explained. Premium experience for a premium country.
Erik I.
15 Jul 2025
Iceland requires preparation and Hertz staff explained gravel damage exclusions. The Dacia Duster was perfect for F-roads.
Adam Knight
2 Jun 2025
I was a bit worried about renting a car solo in Croatia, but my experience with Hertz at Dubrovnik Airport was surprisingly stress-free. I arrived at the counter around 10:30 AM and there was absolutely no queue, which was a relief. The staff member who served me was friendly and efficient. I had already paid online, so he just offered the usual excess reduction insurance, but accepted my polite refusal without any pushy sales tactics. I was given a nearly new Volkswagen Polo, which was spotless inside and out. The fuel policy was fair, and the deposit hold on my card was processed quickly. It made driving down to the coast incredibly easy. Highly recommended if you want a hassle-free start to your holiday.
Adam Knight
18 May 2025
We rented from Hertz at Athens airport for the start of our honeymoon, heading straight for Nafplio. I was a bit worried after reading mixed reviews, but the process was actually quite smooth. There was a short queue when we landed around 9 AM, but the staff moved things along efficiently. We were offered the usual insurance upgrade, which we declined since we had our own coverage, and the agent didn't push it aggressively which was a relief. We got a nearly new Toyota Yaris which was perfect for the winding roads and easy to park in the city. The only slight hiccup was the deposit hold taking a few days to clear after drop-off, but honestly, it was a stress-free start to our trip. Would use them again.