Supplier reviews
Europcar is one of the biggest names in European car hire, and that scale shows in both good and bad ways. On the positive side, it has deep airport coverage, a familiar booking flow, and plenty of mainstream fleet options for city breaks, family holidays, and cross-border driving. On the less charming side, the customer experience can feel very franchise-dependent, with some desks praised for calm handovers and others criticised for admin-heavy returns or variable vehicle condition. Our verdict: Europcar is rarely the most exciting option, but it is often a sensible one when the local branch is well run. The reviews below are the useful part, because they show whether Europcar behaves like a dependable workhorse in your destination or whether another supplier would give you less hassle for the same money.
3.5
Good
15 reviews
Kate Williams
1 Apr 2026 · Community submission · booking not verified
The actual car was nice and clean, no complaints there. The frustrating bit was the desk, just really slow for no obvious reason. Took about 35 minutes and there were only a few people ahead of us.
Matilda Shaw
7 Feb 2026 · Community submission · booking not verified
I rented from Europcar at Vienna airport as a solo traveler last month. The pickup process started fine, though the queue was quite long—waited about 30 minutes even though I arrived on time. The staff member was polite but definitely pushed the extra insurance coverage hard, which I declined. I received a Skoda Octavia, which was clean and ran well. However, the drop-off experience left a bad taste. A week later, I noticed unexpected admin charges on my credit card that weren't in the original quote. It felt like a hidden fee just for the sake of it. Disappointing end to the trip.
Kate Williams
12 Jan 2026 · Community submission · booking not verified
The actual car was nice and clean, no complaints there. The frustrating bit was the desk, just really slow for no obvious reason. Took about 35 minutes and there were only a few people ahead of us.
Freya West
11 Dec 2025 · Community submission · booking not verified
Europcar at Belgrade Nikola Tesla airport were professional and quick. I was on the road in under 15 minutes. The Dacia was basic but very economical for a week of city driving.
Scarlett Mills
3 Dec 2025 · Community submission · booking not verified
We rented from Europcar at Lisbon Airport for a quick weekend trip to Cascais and had a largely positive experience. There was a bit of a queue at the counter when we landed around 10 AM on a Friday, but it moved steadily and we were seen within about 20 minutes. The staff member was efficient and, unlike some other rentals I've had in Portugal, there was no hard sell on extra insurance, which was a relief. We were given a nearly new Seat Ibiza, which was perfect for navigating the coastal roads. The car was clean and the return process was just as smooth. I’m knocking off one star only because the paperwork took a little while to process, but overall, I would definitely use them again for the convenience.
Lucas Cole
17 Nov 2025 · Community submission · booking not verified
We rented from Europcar at Rome Fiumicino for a couple's trip to explore Lazio. The actual rental process was fine once we got to the counter, but the queue was honestly a nightmare. It took nearly three-quarters of an hour to be seen, which isn't exactly what you want after a long flight when you're desperate to get to your hotel. The staff member was professional enough and didn't aggressively push the extra insurance, which was a relief. We ended up with a Fiat 500L, which was perfect for the narrow Italian roads. The car was clean and ran smoothly. Just be prepared to factor in some waiting time before you hit the road.
Olivia James
20 Oct 2025 · Community submission · booking not verified
Europcar at Split was straightforward. Pre-booked online, picked up in 10 minutes. Drove around Dalmatia for a week without any issues. Fair price too.
Olivia James
4 Oct 2025 · Community submission · booking not verified
We rented from Europcar at Belgrade Nikola Tesla Airport for a weekend break. There was a bit of a queue when we arrived, probably waiting about 20 minutes, but the desk agent was efficient once we got to the front. I was bracing myself for a hard sell on extra insurance, but they just asked once and accepted my 'no' without any drama, which I really appreciated. We got a decent Renault Clio that was clean and ran perfectly for driving around the city. Drop-off was the best part—super fast and easy. I'd definitely use them again if I'm back in Serbia.
Daniel Moore
27 Jul 2025 · Community submission · booking not verified
We rented from Europcar at Kos airport for our honeymoon, expecting a smooth experience. Unfortunately, it was the opposite. The queue at the desk was incredibly long, and we waited over 45 minutes after landing. The staff member was quite pushy, insisting we upgrade our insurance multiple times even after we declined. We picked up the car, a scratched Fiat 500, and made sure to photograph every mark. On return, they tried to claim a minor scuff on the alloy wheel was new damage to charge our deposit. It felt like a scam to cash in on tourists. It put a real dampener on the start of our trip. I wouldn't use them again on this island.
Scarlett Mills
6 Jul 2025 · Community submission · booking not verified
I rented from Europcar at Dubrovnik Airport for a weekend break, and it was a huge mistake. The pickup process started poorly with a long queue and a staff member who was pushy about extra insurance. I stood my ground, but they still put a high deposit hold on my card. The car itself was fine during the trip, but the real trouble started when I returned the vehicle. The attendant claimed he found a scratch on the bumper that I know wasn't there when I picked up. Despite pointing out that it was just dirty, he insisted it was new damage. A week later, I saw they had taken a large sum from my card for 'repairs.' I'm currently fighting to get my money back. Definitely avoid this location.
Georgia Hunt
18 Jun 2025 · Community submission · booking not verified
My partner and I rented from Europcar at Dublin Airport for our recent couple's trip, and honestly, it was the smoothest part of our travel day. We arrived around 9:00 AM and were pleasantly surprised to find absolutely no queue at the counter. The staff member was friendly and efficient, getting us sorted in under ten minutes. There was a brief mention of upgraded insurance, but it wasn't a hard sell at all, which was a relief. We were given a nearly new Toyota Corolla that was spotless and perfect for navigating the coastal roads. The pricing was exactly what we booked online with no hidden fees. It’s rare to find a car hire experience that is genuinely stress-free, but this was definitely one of them. Highly recommended.
Matilda Shaw
31 May 2025 · Community submission · booking not verified
My wife and I were a bit apprehensive after reading some horror stories about car rentals in Portugal, but our experience with Europcar was surprisingly seamless. We landed at Lisbon Airport around 10:00 AM and headed straight to the counter. I expected a long wait, but there was literally no queue, which was a huge relief after a tiring flight. The staff member was friendly and didn't try to pressure us into buying expensive extra insurance, which I really appreciated. They simply explained the fuel policy and sent us on our way. We were given a nearly new Renault Clio that was spotless inside and out. The pricing we paid matched exactly what was on our booking confirmation—no hidden fees or nasty surprises at the desk. It honestly made the start of our couple's trip completely stress-free. I would definitely use them again for the honesty and efficiency alone.
Evie Clarke
14 May 2025 · Community submission · booking not verified
I usually dread the paperwork at airport counters, but renting from Europcar at Kos airport was surprisingly painless. I was traveling solo and had booked a compact car, which is exactly what I got—a nearly new Toyota Yaris. The counter was easy to locate in the arrivals hall, and I was pleasantly surprised that there was no queue at all when I landed around midday. The staff member who assisted me was professional and polite; she didn't aggressively push the extra insurance, which I really appreciated. She simply explained the fuel policy and the deposit hold, and I was on my way in under fifteen minutes. The car was clean and performed perfectly for driving around the island. Returning the keys was just as straightforward. A stress-free start to my holiday.
Olivia James
1 May 2025 · Community submission · booking not verified
I was a bit worried after reading some horror stories about car rentals in Spain, but my experience with Europcar at Malaga airport was honestly brilliant. We arrived around 9 PM on a Friday for a weekend break, and I expected a long queue, but we were seen within ten minutes. The staff member at the desk—pretty sure his name was Miguel—was cheerful and efficient. He did ask about additional insurance, but took my polite 'no' on the first attempt without pushing further, which I really appreciated. We were given a nearly new Seat Ibiza, which was spotless inside and out. The return process on Sunday was just as easy; simply parked the car, handed the keys back, and the deposit was back in my account by Tuesday. No hidden fees, no fuss. Highly recommended.
Amelia Scott
8 Apr 2025 · Community submission · booking not verified
I rented from Europcar at Dublin Airport for a quick weekend trip to the west. The location is convenient being right in the terminal, but the pickup process left a bit to be desired. I had to wait about 20 minutes in line despite having a reservation. The staff member I dealt with was professional enough, but the conversation quickly turned into a hard sell for extra insurance coverage. Even after I declined, I was given a bit of a lecture about potential excess fees, which felt unnecessary since I already had coverage. On the positive side, the car itself was a VW Golf that was spotless inside and out, and it ran perfectly for the whole weekend. Returning the keys was fast and easy. It was a mixed bag—great vehicle, but the aggressive sales pitch at the counter put a damper on the start of the holiday.