Supplier reviews
Europcar is one of the biggest names in European car hire, and that scale shows in both good and bad ways. On the positive side, it has deep airport coverage, a familiar booking flow, and plenty of mainstream fleet options for city breaks, family holidays, and cross-border driving. On the less charming side, the customer experience can feel very franchise-dependent, with some desks praised for calm handovers and others criticised for admin-heavy returns or variable vehicle condition. Our verdict: Europcar is rarely the most exciting option, but it is often a sensible one when the local branch is well run. The reviews below are the useful part, because they show whether Europcar behaves like a dependable workhorse in your destination or whether another supplier would give you less hassle for the same money.
3.9
Good
53 reviews
Balkan W.
12 Mar 2026
Sarajevo, Bosnia and Herzegovina
Central pickup avoided the airport drive. Staff warned about mountain roads in winter. Solid Balkan option.
Paul L.
13 Feb 2026
City pickup was more expensive and parking was a nightmare. Europcar staff were helpful but the location itself is not convenient for tourists.
Thomas L.
7 Feb 2026
I rented from Europcar at Vienna airport as a solo traveler last month. The pickup process started fine, though the queue was quite long—waited about 30 minutes even though I arrived on time. The staff member was polite but definitely pushed the extra insurance coverage hard, which I declined. I received a Skoda Octavia, which was clean and ran well. However, the drop-off experience left a bad taste. A week later, I noticed unexpected admin charges on my credit card that weren't in the original quote. It felt like a hidden fee just for the sake of it. Disappointing end to the trip.
Tom B.
7 Feb 2026
Collected from the port area, just minutes from the ferry terminals. Perfect base for reaching Hvar and Brač. No hidden charges.
Isabelle Dupont
24 Jan 2026
The desk stayed calm amid the usual airport crush, our Dacia Duster was clean, and the team explained fuel and police-stop paperwork better than several larger rivals nearby.
Ben P.
21 Jan 2026
The car arrived clean, air-conditioned and correctly documented, with staff sensibly warning about narrow Ubud roads and after-dark scooter traffic instead of just hawking extras.
Garden G.
15 Jan 2026
Pristine VW Golf, clear insurance explanation, and staff warned about baboon safety at scenic stops. SA rental done right.
Mark Thompson
13 Jan 2026
Pickup ran smoothly and the contract was clean, but the domestic-terminal return area got congested fast and staff looked rushed once the morning departures wave kicked in.
Priya S.
8 Jan 2026
Clear paperwork, good signage to the lot and a very clean Toyota Corolla made this feel dependable, although the Salik toll explanation was brief enough to leave first-timers googling in the car park.
Mediterranean M.
6 Jan 2026
A prepaid-fuel recommendation turned into a near-insistence, and the eventual return check fixated on the gauge even though the refuel receipt was timestamped 18 minutes before drop-off.
Kate M.
30 Dec 2025
For such a sprawling airport, signage was good and paperwork took just 17 minutes, though the local rules on bridge toll transponders deserved a clearer written handout.
Nat G.
23 Dec 2025
This branch balanced fair pricing, quick paperwork and a well-kept Skoda Scala, with the only irritation being a slightly fussy return inspection under poor garage lighting.
Noah W.
11 Dec 2025
Europcar at Belgrade Nikola Tesla airport were professional and quick. I was on the road in under 15 minutes. The Dacia was basic but very economical for a week of city driving.
Tanya Sokolova
5 Dec 2025
No drama on paperwork and the lot is easy to find, but the additional driver fee felt mean and the return photos took longer than the original pickup.
Lisa T.
4 Dec 2025
Pickup itself was fine and the Opel Astra was clean, but a minor damage query after drop-off took four days and multiple emails to close despite our timestamped photos.
Thomas L.
3 Dec 2025
We rented from Europcar at Lisbon Airport for a quick weekend trip to Cascais and had a largely positive experience. There was a bit of a queue at the counter when we landed around 10 AM on a Friday, but it moved steadily and we were seen within about 20 minutes. The staff member was efficient and, unlike some other rentals I've had in Portugal, there was no hard sell on extra insurance, which was a relief. We were given a nearly new Seat Ibiza, which was perfect for navigating the coastal roads. The car was clean and the return process was just as smooth. I’m knocking off one star only because the paperwork took a little while to process, but overall, I would definitely use them again for the convenience.
Tom Reynolds
29 Nov 2025
Our Renault Captur was clean and well specced, yet curb rash was only partly logged on the sheet; a quick video walkaround avoided a painful argument on return two days later.
Alex Petersen
27 Nov 2025
Despite the early-morning rush, staff moved briskly, the Fiat 500X was well prepared, and the only real sting was a €55 one-way fee for dropping in Porto.
James Crawford
22 Nov 2025
Staff warned us about the hook turns and provided a compact that actually fit in underground garages. CBD pickups aren't for everyone, but this team knew their stuff.
Stefan M.
21 Nov 2025
The handover was clear, the Nissan Juke had just 9,000km on it, and the desk gave sensible warnings about toll roads and after-hours returns without trying to terrify anyone into extras.
Mia Hoffman
19 Nov 2025
Contracts were accurate, damage was meticulously logged, and the diesel wagon delivered matched the booking, though cross-border travel into Austria added a fee that should have been shown earlier online.
Emma W.
18 Nov 2025
We were in the car within 18 minutes with a clean Opel Corsa showing 14,000km, though the return lane backed up badly after 7pm and photoing the bumper saved time.
Thomas L.
17 Nov 2025
We rented from Europcar at Rome Fiumicino for a couple's trip to explore Lazio. The actual rental process was fine once we got to the counter, but the queue was honestly a nightmare. It took nearly three-quarters of an hour to be seen, which isn't exactly what you want after a long flight when you're desperate to get to your hotel. The staff member was professional enough and didn't aggressively push the extra insurance, which was a relief. We ended up with a Fiat 500L, which was perfect for the narrow Italian roads. The car was clean and ran smoothly. Just be prepared to factor in some waiting time before you hit the road.
Steve S.
17 Nov 2025
For a country this small, having a rental for day trips to Malaysia makes sense. Europcar gave clear border-crossing advice and the car was well-suited to the excellent roads.
Tom A.
16 Nov 2025
Queues are manageable, staff explain ferry restrictions clearly, and the cars are generally in better cosmetic shape than the average high-turnover holiday fleet.
Hunter H.
11 Nov 2025
Clean VW Golf, clear paperwork, and advice about the Umweltplatz sticker requirement for city centers. Staff knew their stuff and didn't oversell extras.
Lake C.
5 Nov 2025
Linate is smaller than Malpensa and pickup was faster. The Fiat Tipo was adequate for city and lakes. Fair pricing.
Alex Petersen
29 Oct 2025
Staff clearly marked existing bumper rash, explained the full-to-full fuel rule properly, and released a tidy Jeep Renegade in under 20 minutes — exactly the sort of competent airport rental most travellers want.
Emma W.
24 Oct 2025
Sarajevo, Bosnia and Herzegovina
The quotes are generally honest and fuel terms are clearly spelled out, though lunchtime queues can drag and limited staff means delays ripple fast when flights bunch up.
Elena Volkov
21 Oct 2025
One of the less theatrical counters in the terminal, with clear damage marking, but fuel disputes do pop up because the refill expectation is more exact than some renters expect.
Just P.
20 Oct 2025
At the desk, things are more transparent than average, but if a scratch dispute appears after drop-off, follow-up communication can be slower than travellers would like.
Kate W.
20 Oct 2025
Europcar at Split was straightforward. Pre-booked online, picked up in 10 minutes. Drove around Dalmatia for a week without any issues. Fair price too.
Pompeii T.
15 Oct 2025
Quick pickup for our Vesuvius trip. The Lancia Ypsilon handled hills well. Clear fuel policy and damage documentation.
Ravi Patel
11 Oct 2025
It often lands in the sweet spot on price, but several cars carry the cosmetic knocks you'd expect from city traffic, so the exit inspection is not the place to rush.
Alex J.
11 Oct 2025
This is often a sensible pick for child seats and estate cars, although summer queues at the garage exit can erase the value feeling after a red-eye flight.
Nora H.
8 Oct 2025
The queue moved well and the car was fine, but nobody mentioned the fuel station location until we asked. A small map handout would have saved us an anxious loop around the airport.
Thomas L.
4 Oct 2025
We rented from Europcar at Belgrade Nikola Tesla Airport for a weekend break. There was a bit of a queue when we arrived, probably waiting about 20 minutes, but the desk agent was efficient once we got to the front. I was bracing myself for a hard sell on extra insurance, but they just asked once and accepted my 'no' without any drama, which I really appreciated. We got a decent Renault Clio that was clean and ran perfectly for driving around the city. Drop-off was the best part—super fast and easy. I'd definitely use them again if I'm back in Serbia.
Mia Hoffman
1 Oct 2025
Cars are usually fresh and the walk to the lot is short, yet the counter script can turn a five-minute pickup into a fifteen-minute insurance seminar if you're unprepared.
Berlin E.
28 Sept 2025
Picked up near Alexanderplatz. The electric BMW was silent on Autobahn. EV charging explained clearly.
Hungary S.
28 Sept 2025
Perfect for Lake Balaton trips. The car was spotless and staff explained tolls for Austria crossings.
Carlos Mendez
7 Sept 2025
Morning pickups are generally calm and staff are clearer than most on fuel and child-seat fees, but late arrivals report thinner staffing and longer waits at the desk.
Jake T.
5 Sept 2025
Finding the rental center took longer than the actual pickup. Staff were patient with our broken French and the Peugeot was clean. Fuel-to-fuel policy explained clearly.
Douro D.
5 Sept 2025
The VW was perfect for Portuguese hill roads. Staff warned about toll transponders and gave wine route recommendations.
Jake T.
4 Sept 2025
Returns are usually straightforward and the lot is easy to navigate, yet several renters mention post-return queries where timestamped photos saved a lot of arguing.
Outback A.
26 Aug 2025
Picking up for Kakadu and the team had the SUV ready with extra water and emergency supplies information. The Territory roads are rough but our Mitsubishi ASX handled them fine.
Anna R.
30 Jul 2025
The car wasn't the newest but aircon worked perfectly in tropical heat. Staff gave tips about crocodile safety when parking near waterways. Exactly what we needed for a week in Far North.
Thomas L.
27 Jul 2025
We rented from Europcar at Kos airport for our honeymoon, expecting a smooth experience. Unfortunately, it was the opposite. The queue at the desk was incredibly long, and we waited over 45 minutes after landing. The staff member was quite pushy, insisting we upgrade our insurance multiple times even after we declined. We picked up the car, a scratched Fiat 500, and made sure to photograph every mark. On return, they tried to claim a minor scuff on the alloy wheel was new damage to charge our deposit. It felt like a scam to cash in on tourists. It put a real dampener on the start of our trip. I wouldn't use them again on this island.
Thomas L.
6 Jul 2025
I rented from Europcar at Dubrovnik Airport for a weekend break, and it was a huge mistake. The pickup process started poorly with a long queue and a staff member who was pushy about extra insurance. I stood my ground, but they still put a high deposit hold on my card. The car itself was fine during the trip, but the real trouble started when I returned the vehicle. The attendant claimed he found a scratch on the bumper that I know wasn't there when I picked up. Despite pointing out that it was just dirty, he insisted it was new damage. A week later, I saw they had taken a large sum from my card for 'repairs.' I'm currently fighting to get my money back. Definitely avoid this location.
Thomas L.
18 Jun 2025
My partner and I rented from Europcar at Dublin Airport for our recent couple's trip, and honestly, it was the smoothest part of our travel day. We arrived around 9:00 AM and were pleasantly surprised to find absolutely no queue at the counter. The staff member was friendly and efficient, getting us sorted in under ten minutes. There was a brief mention of upgraded insurance, but it wasn't a hard sell at all, which was a relief. We were given a nearly new Toyota Corolla that was spotless and perfect for navigating the coastal roads. The pricing was exactly what we booked online with no hidden fees. It’s rare to find a car hire experience that is genuinely stress-free, but this was definitely one of them. Highly recommended.
Thomas L.
31 May 2025
My wife and I were a bit apprehensive after reading some horror stories about car rentals in Portugal, but our experience with Europcar was surprisingly seamless. We landed at Lisbon Airport around 10:00 AM and headed straight to the counter. I expected a long wait, but there was literally no queue, which was a huge relief after a tiring flight. The staff member was friendly and didn't try to pressure us into buying expensive extra insurance, which I really appreciated. They simply explained the fuel policy and sent us on our way. We were given a nearly new Renault Clio that was spotless inside and out. The pricing we paid matched exactly what was on our booking confirmation—no hidden fees or nasty surprises at the desk. It honestly made the start of our couple's trip completely stress-free. I would definitely use them again for the honesty and efficiency alone.
Thomas L.
14 May 2025
I usually dread the paperwork at airport counters, but renting from Europcar at Kos airport was surprisingly painless. I was traveling solo and had booked a compact car, which is exactly what I got—a nearly new Toyota Yaris. The counter was easy to locate in the arrivals hall, and I was pleasantly surprised that there was no queue at all when I landed around midday. The staff member who assisted me was professional and polite; she didn't aggressively push the extra insurance, which I really appreciated. She simply explained the fuel policy and the deposit hold, and I was on my way in under fifteen minutes. The car was clean and performed perfectly for driving around the island. Returning the keys was just as straightforward. A stress-free start to my holiday.
Thomas L.
1 May 2025
I was a bit worried after reading some horror stories about car rentals in Spain, but my experience with Europcar at Malaga airport was honestly brilliant. We arrived around 9 PM on a Friday for a weekend break, and I expected a long queue, but we were seen within ten minutes. The staff member at the desk—pretty sure his name was Miguel—was cheerful and efficient. He did ask about additional insurance, but took my polite 'no' on the first attempt without pushing further, which I really appreciated. We were given a nearly new Seat Ibiza, which was spotless inside and out. The return process on Sunday was just as easy; simply parked the car, handed the keys back, and the deposit was back in my account by Tuesday. No hidden fees, no fuss. Highly recommended.
Thomas L.
8 Apr 2025
I rented from Europcar at Dublin Airport for a quick weekend trip to the west. The location is convenient being right in the terminal, but the pickup process left a bit to be desired. I had to wait about 20 minutes in line despite having a reservation. The staff member I dealt with was professional enough, but the conversation quickly turned into a hard sell for extra insurance coverage. Even after I declined, I was given a bit of a lecture about potential excess fees, which felt unnecessary since I already had coverage. On the positive side, the car itself was a VW Golf that was spotless inside and out, and it ran perfectly for the whole weekend. Returning the keys was fast and easy. It was a mixed bag—great vehicle, but the aggressive sales pitch at the counter put a damper on the start of the holiday.