Supplier reviews
Enterprise has a stronger reputation than many rivals for service, especially in English-speaking markets, and that reputation often carries into airport rentals as well. The brand is usually associated with helpful staff, clear explanations, and fewer nasty surprises than the more aggressive low-cost desks. It is not always the cheapest option, and in some holiday markets the fleet can feel functional rather than exciting, but many travellers happily trade that for a calmer experience. Our quick verdict: Enterprise is often worth shortlisting if you value support, clear communication, and low drama over chasing the absolute lowest rate. The reviews below will tell you whether the local branch lives up to that reputation or whether the brand halo is doing more work than the desk itself.
4.0
Great
27 reviews
Sarah Mitchell
11 Mar 2026
LA is made for driving. Enterprise near Union Station delivered a clean SUV with no drama. One-way drop-off to LAX on departure day worked perfectly.
Katarzyna Wiśniewska
22 Feb 2026
Picked up near Syntagma Square. Athens traffic is brutal but Enterprise sorted us out with a solid map briefing. Car return near the airport was seamless.
Paul L.
11 Feb 2026
Staff proactively mentioned bridge tolls and parking apps for SF. Our Ford Escape was clean and the return process near SFO was clearly explained with exact timing.
Nat G.
8 Feb 2026
Comforting to see a known brand in the Bali chaos. Standard Enterprise service levels, the Mitsubishi Xpander was clean, and they didn't push the extras as hard as elsewhere in Asia.
Tom B.
27 Jan 2026
Friendly staff, clear child-seat pricing and a properly prepped Nissan Rogue made this one of the easier LAX rentals, even if the desk still floated an unnecessary roadside bundle.
Rachel Green
26 Jan 2026
Quick shuttle, friendly enough staff, car matched booking. Did a weekend down the Great Ocean Road and had zero problems. Would use them again.
Sydney B.
18 Jan 2026
Premium city location for business trips. The Mazda 3 was perfect for Blue Mountains day trips. Parking apps essential.
Rachel Green
16 Jan 2026
Quick shuttle, friendly enough staff, car matched booking. Did a weekend down the Great Ocean Road and had zero problems. Would use them again.
Sarah Mitchell
31 Dec 2025
Fast desk, polite staff, and the car looked basically new. We were on the motorway toward Girona in no time. Exactly how airport pickup should be.
Ski C.
27 Dec 2025
Renting for a ski trip and Enterprise had AWD options ready. Staff asked about our destination and recommended tyre chains we didn't end up needing but appreciated the offer.
Elena Volkov
23 Dec 2025
A 38-minute queue and a last-minute category change from compact SUV to sedan took the shine off an otherwise polite handover, especially for travellers hauling family luggage.
Amanda Walsh
18 Dec 2025
Family of five with strollers and the team still had us in a minivan within 25 minutes. Clear instructions on toll roads and the car seat installation was actually helpful.
Vera Klimova
17 Dec 2025
Staff were unusually human, explained M50 toll handling clearly, and handed over a barely run-in Hyundai i30 without the usual fear-based script around every Irish roundabout.
Mark Thompson
28 Nov 2025
Heading to Banff and the staff prepped us for mountain driving. The RAV4 was clean, winter-ready, and return after the trip was hassle-free. Good value for Western Canada.
PacificNW A.
25 Nov 2025
Heading to Olympic National Park and Enterprise suggested the right vehicle for the terrain. Staff knew their geography and gave parking advice for downtown Seattle.
WesternA W.
18 Nov 2025
Picking up for Swan Valley. The Holden was clean and staff gave real advice about WA distances. Fair terms.
Rhine V.
12 Nov 2025
Staff recommended scenic routes over GPS defaults. The Opel was reliable for castle hopping. Return near the terminal was seamless.
Catalan T.
8 Nov 2025
Competitive rates and clear terms. The compact handled Sitges day trips well. Return near terminal was easy.
NewYork F.
6 Nov 2025
JFK rental centers are never fun, but Enterprise staff were patient with the queue and gave genuine NYC driving advice. The Nissan Sentra was basic but functional for Manhattan parking garages.
Chloe M.
4 Nov 2025
Staff chatted like neighbors while processing paperwork, gave genuine route advice, and the Ford Focus was spotless. Refreshingly human interaction in a transactional industry.
Sarah Mitchell
29 Oct 2025
Fast desk, polite staff, and the car looked basically new. We were on the motorway toward Girona in no time. Exactly how airport pickup should be.
Thomas L.
24 Oct 2025
We chose Enterprise at Munich Airport for our honeymoon road trip through Bavaria, and it was largely a hassle-free experience. We arrived at the desk around 9:00 AM and were pleasantly surprised to find no queue, which was a great start to our holiday. The agent did ask if we wanted to upgrade the insurance, but a simple 'no thanks' was enough—he didn't push further, which I appreciated. We were given a VW Golf that was clean and ran perfectly for the week. The only reason I’m holding back a star is that the deposit hold took a few days to clear after we returned the car, but I would definitely rent from them again.
GoldCoast F.
5 Oct 2025
Family-friendly pickup with car seat help. The Kia Carnival was perfect for beach gear. Parking advice was genuine.
Top E.
28 Sept 2025
Staff gave real advice about Kakadu driving. The Triton was perfect for NT conditions. Comprehensive insurance explained.
Zara Ahmed
18 Sept 2025
Terminal 5 pickup was straightforward despite the maze. Staff were helpful about the Congestion Charge and ULEZ, which saved us from an expensive mistake later.
Lisbon L.
12 Sept 2025
Downtown pickup saved airport time. The Fiat 500 was perfect for narrow Lisbon streets. Staff warned about tram lanes.
Ana P.
6 Sept 2025
Sarajevo, Bosnia and Herzegovina
The desk team is notably warmer than average and handovers feel human, but cross-border travel into Montenegro or Croatia can add fees that aren't always emphasized at booking stage.