Supplier reviews
National is a supplier worth checking location by location. Read the reviews below for honest feedback on queues, deposits, car condition, and whether the desk experience matches the price.
4.3
Great
18 reviews
Raj
13 Dec 2025
Emerald Aisle meant we picked our own car and drove off in under ten minutes. The Hyundai Tucson was well-maintained and return near the SkyTrain was seamless.
Vancouver AirportFrequentFlyerMiami
21 Dec 2025
Emerald Club member and walked straight to the car. Chose a Jeep Grand Cherokee and drove off in under ten minutes. The only rental experience at MIA that didn't feel like waiting.
Miami AirportDisneyAnnualPass
5 Nov 2025
Emerald Aisle meant walking past a 45-minute queue to pick our own SUV. The experience was so smooth we've booked National for every Orlando trip since.
Orlando AirportBostonBusiness
8 Oct 2025
Emerald Club members skip the queue entirely. Picked a Jeep Compass and drove off in 8 minutes. Worth every cent.
Boston AirportDesertLuxury
15 Nov 2025
The Cadillac XT5 upgrade was a nice surprise. Staff were professional and return near the terminal was seamless.
Phoenix AirportPhuketPremium
20 Dec 2025
Premium counter with no queue. The BMW X3 was overkill for Phuket roads but made the trip memorable. Pricey but worth it.
Phuket AirportBKKCityDriver
8 Nov 2025
City branch near BTS. Avoided airport chaos entirely. The Honda was perfect for Ayutthaya day trips.
BangkokDubaiPremium
5 Dec 2025
The BMW was spotless and pickup took 15 minutes. Staff knew Dubai roads and warned about Salik toll gates.
Dubai AirportTariq Al-Rashid
15 Nov 2025
The Mercedes E-Class was a genuine upgrade from the booked C-Class and the counter staff were polished professionals. But the card pre-authorisation for a 7-day rental felt aggressive — over AED 3,000 blocked, plus the Super Collision Damage Waiver at AED 80/day was offered three separate times. Read the quote carefully before you sign.
Dubai AirportPatrick O'Hara
15 Jan 2026
Fastest airport car hire collection in Northern Ireland. Pre-booked an SUV, waited 12 minutes. Deposit took 8 days to clear — average for the airport.
Belfast International AirportJake Moloney
27 Feb 2026
Stansted rental village via shuttle bus — National's desk had zero queue on a Tuesday morning. Car was a nearly new Fiesta, full-to-full fuel. Deposit released in 4 days.
London Stansted AirportJake Moloney
27 Feb 2026
Stansted rental village via shuttle bus — National's desk had zero queue on a Tuesday morning. Car was a nearly new Fiesta, full-to-full fuel. Deposit released in 4 days.
London Stansted AirportPackLightPaul
25 Feb 2026
Refreshingly straightforward. Total at the desk matched our booking confirmation. Toyota Corolla was adequate for coastal drives and return took under 10 minutes.
Antalya AirportMarta
18 Dec 2025
The counter felt more premium hotel than rental desk, and the BMW 3 Series was immaculate, but the blocked deposit and optional zero-excess package were both firmly in luxury territory.
Dubai AirportBackpackerBen
8 Jan 2026
Pickup was under 12 minutes and the Nissan X-Trail was fresh, yet a later dispute over an already-marked wheel scuff showed why a full video at DXB still matters.
Dubai AirportPriya
8 Jan 2026
Clear paperwork, good signage to the lot and a very clean Toyota Corolla made this feel dependable, although the Salik toll explanation was brief enough to leave first-timers googling in the car park.
Dubai AirportJack Morrison
30 Nov 2025
The Emerald Club aisle was a ghost town compared to other desks. Picked a Tahoe, drove it off the lot in under ten minutes. Worth every dollar of the membership.
Las Vegas AirportStefan Novak
14 Mar 2026
National's downtown Toronto branch was no-frills but reliable. Car was a Hyundai Elantra, GPS worked, fuel-to-fuel. Winter tyres included at no cost — a nice touch.
Toronto