Car hire reviews
Counter intelligence
17 min
Best: Green Motion (10 min)
80% low
0%
0 of 15 reviews
86%
Got car they booked
Based on 15 reviews across 140 locations and 21 suppliers. Average rating: 3.7/5 · Typical wait: ~17 minutes
Quick insights
Quick research insights on suppliers and pickup locations in London.
Avis at London Gatwick Airport
4.0 / 5 · 14 Sept 2025
Hertz at London Stansted Airport
4.0 / 5 · 18 Jan 2026
Enterprise at London City Airport
3.0 / 5 · 14 Sept 2025
Sixt at London Heathrow Airport
4.0 / 5 · 22 Nov 2025
Europcar at London Heathrow Airport
4.0 / 5 · 14 Sept 2025
Europcar at London Heathrow Airport
4.0 / 5 · 14 Sept 2025
National at London Stansted Airport
4.0 / 5 · 27 Feb 2026
National at London Stansted Airport
4.0 / 5 · 27 Feb 2026
Locations in London
3.7
Good
15 reviews
Dave Harrison
3 Apr 2026
Heathrow is Heathrow, so I was expecting nonsense. But they moved people through decently and we got the exact class booked. Not cheap, around £190 for two days, but it did the job.
Dave Harrison
5 Feb 2026
Heathrow is Heathrow, so I was expecting nonsense. But they moved people through decently and we got the exact class booked. Not cheap, around £190 for two days, but it did the job.
Tom Wilkinson
24 Jan 2026
Main issue was the queue. After a red-eye I just wanted keys and coffee. Car itself was absolutely fine once we got it.
Tom Wilkinson
28 Dec 2025
Main issue was the queue. After a red-eye I just wanted keys and coffee. Car itself was absolutely fine once we got it.
Eco L.
20 Oct 2025
Hybrid fleet was clean but the premium over budget brands was notable. Staff were passionate about environmental impact.
Zara Ahmed
18 Sept 2025
Terminal 5 pickup was straightforward despite the maze. Staff were helpful about the Congestion Charge and ULEZ, which saved us from an expensive mistake later.
Ryan S.
15 Aug 2025
Price was attractive but we waited nearly an hour while two staff managed a snaking line. Car was acceptable, documentation thorough, but time-conscious travellers should look elsewhere.
Marcus Webb
14 Sept 2025
Collected my Audi A3 at Gatwick North Terminal. The reps were quick despite a queue of about 20 minutes. Dropped it at Gatwick South three days later with no fuss — deposit released within the hour.
Sophie Langley
18 Jan 2026
Arrived at 11:40PM after a delay. Hertz desk was still staffed but the line was 12 people deep. Got a Kia Ceed with 28K miles, no upsells offered at that hour. Stansted's rental lot is a five-minute shuttle — drivers run every 10 minutes.
Tom Fairweather
14 Sept 2025
Enterprise's LCY desk is efficient and the staff are knowledgeable, but the off-airport collection involves a shuttle ride that can add 20 minutes to your total time. Fine if you build in the buffer.
Jake Morrison
22 Nov 2025
Sixt at Heathrow T5 consistently delivers on the premium end — I was upgraded to a BMW 3 Series without asking. The express lane online is genuinely faster. Be aware the return bay is a 5-minute walk from the terminal drop-off zone.
Tom Whitfield
14 Sept 2025
Quick pickup at T5 but the fuel policy pitch was aggressive. Car was clean, return was smooth. Good option if you know what you're signing.
Tom Whitfield
14 Sept 2025
Quick pickup at T5 but the fuel policy pitch was aggressive. Car was clean, return was smooth. Good option if you know what you're signing.
Jake Moloney
27 Feb 2026
Stansted rental village via shuttle bus — National's desk had zero queue on a Tuesday morning. Car was a nearly new Fiesta, full-to-full fuel. Deposit released in 4 days.
Jake Moloney
27 Feb 2026
Stansted rental village via shuttle bus — National's desk had zero queue on a Tuesday morning. Car was a nearly new Fiesta, full-to-full fuel. Deposit released in 4 days.