Standard service but pushy insurance sales at Lisbon Airport
I rented from Hertz at Lisbon Airport for a quick business trip. The location is convenient—just a short walk from the arrivals hall—and the queue moved reasonably fast since I arrived mid-morning. The car itself, a VW Golf, was clean inside and out, which I appreciated. However, the service felt purely transactional and cold. The agent was clearly unhappy when I declined the additional Super Cover and spent a solid five minutes trying to upsell me, warning about 'common scratches' on Portuguese roads. It felt like unnecessary pressure. I stood my ground, but it left a sour note on an otherwise average experience. The deposit hold was high but released promptly after return. It gets the job done, but don't expect a warm welcome.
Lisbon city centre pickup — friendly and unhurried
Goldcar's city branch near Marquês de Pombal was a pleasant surprise. Staff were patient, car was a zippy Citroën C3. Great for Sintra day trips.
Lisbon Airport Keddy — no-frills, but no tricks
Keddy is the budget side of Europcar and it showed — older car, minimal handover, but honest terms. If you just need wheels and know the Portuguese road rules, this works.
Smooth pickup for our Lisbon weekend city break
We rented from Europcar at Lisbon Airport for a quick weekend trip to Cascais and had a largely positive experience. There was a bit of a queue at the counter when we landed around 10 AM on a Friday, but it moved steadily and we were seen within about 20 minutes. The staff member was efficient and, unlike some other rentals I've had in Portugal, there was no hard sell on extra insurance, which was a relief. We were given a nearly new Seat Ibiza, which was perfect for navigating the coastal roads. The car was clean and the return process was just as smooth. I’m knocking off one star only because the paperwork took a little while to process, but overall, I would definitely use them again for the convenience.
Lisbon Goldcar turns a cheap quote into hard work
A 50-minute queue, a €1,600 hold, and a surprise push toward prepaid fuel made this one feel like a low-cost fare with every hidden fee switched on.
Lisbon Europcar is calmer than the terminal chaos outside
Despite the early-morning rush, staff moved briskly, the Fiat 500X was well prepared, and the only real sting was a €55 one-way fee for dropping in Porto.
Lisbon Sixt is sharp, fast and expensive in all the predictable places
Pickup took barely ten minutes and the VW T-Cross was immaculate, but the optional excess reduction was framed with enough theatre to suggest the Atlantic coast might devour uninsured tyres whole.
Lisbon city Enterprise — Baixa convenience
Downtown pickup saved airport time. The Fiat 500 was perfect for narrow Lisbon streets. Staff warned about tram lanes.
Smooth and efficient pickup at Lisbon Airport for our couple's trip
My wife and I were a bit apprehensive after reading some horror stories about car rentals in Portugal, but our experience with Europcar was surprisingly seamless. We landed at Lisbon Airport around 10:00 AM and headed straight to the counter. I expected a long wait, but there was literally no queue, which was a huge relief after a tiring flight. The staff member was friendly and didn't try to pressure us into buying expensive extra insurance, which I really appreciated. They simply explained the fuel policy and sent us on our way. We were given a nearly new Renault Clio that was spotless inside and out. The pricing we paid matched exactly what was on our booking confirmation—no hidden fees or nasty surprises at the desk. It honestly made the start of our couple's trip completely stress-free. I would definitely use them again for the honesty and efficiency alone.
KO
Kevin O'Connor
18 Oct 2025
Lisbon Sixt is sharp, fast and expensive in all the predictable places
Pickup took barely ten minutes and the VW T-Cross was immaculate, but the optional excess reduction was framed with enough theatre to suggest the Atlantic coast might devour uninsured tyres whole.
Lisbon Goldcar turns a cheap quote into hard work
A 50-minute queue, a €1,600 hold, and a surprise push toward prepaid fuel made this one feel like a low-cost fare with every hidden fee switched on.
Lisbon Europcar is calmer than the terminal chaos outside
Despite the early-morning rush, staff moved briskly, the Fiat 500X was well prepared, and the only real sting was a €55 one-way fee for dropping in Porto.
P
PortugalExplorer
14 Dec 2025
Lisbon Airport Keddy — no-frills, but no tricks
Keddy is the budget side of Europcar and it showed — older car, minimal handover, but honest terms. If you just need wheels and know the Portuguese road rules, this works.
Lisbon city centre pickup — friendly and unhurried
Goldcar's city branch near Marquês de Pombal was a pleasant surprise. Staff were patient, car was a zippy Citroën C3. Great for Sintra day trips.
Lisbon city Enterprise — Baixa convenience
Downtown pickup saved airport time. The Fiat 500 was perfect for narrow Lisbon streets. Staff warned about tram lanes.